Data Protection

PrivacyPolicy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with GDPR and UK data protection laws.

Last updated: January 2024
GDPR Compliant

Our Privacy Principles

Secure

Your data is encrypted and protected

Transparent

Clear about what we collect and why

Compliant

GDPR and UK law compliant

Minimal

We only collect what we need

1. Information We Collect

Personal Information: Name, email address, phone number, company details, and billing information when you contact us or use our services.

Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources through cookies and analytics tools.

Communication Records: Records of our communications with you, including emails, phone calls, and meeting notes.

Project Data: Information related to your business, marketing goals, and campaign performance as necessary to provide our services.

2. How We Use Your Information

Service Delivery: To provide, maintain, and improve our digital marketing services.

Communication: To respond to inquiries, provide customer support, and send service-related notifications.

Marketing: To send newsletters, promotional materials, and relevant business insights (with your consent).

Legal Compliance: To comply with legal obligations and protect our rights and interests.

Analytics: To analyze website usage and improve our services and user experience.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

Service Providers: We may share information with trusted third-party service providers who assist in delivering our services (e.g., hosting, analytics, payment processing).

Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.

Consent: We may share information with your explicit consent for specific purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All data transmission is encrypted using SSL/TLS protocols.

Access to personal information is restricted to authorized personnel only.

We regularly review and update our security practices to ensure ongoing protection.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Essential Cookies: Required for basic website functionality and security.

Analytics Cookies: Help us understand how visitors use our website to improve user experience.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings, though this may affect website functionality.

We use Google Analytics and other tools to analyze website traffic and user behavior.

6. Your Rights (GDPR)

Access: Request a copy of the personal information we hold about you.

Rectification: Request correction of inaccurate or incomplete personal information.

Erasure: Request deletion of your personal information (subject to legal obligations).

Portability: Request transfer of your personal information to another service provider.

Objection: Object to processing of your personal information for marketing purposes.

Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected.

Client project data is typically retained for 7 years after project completion for legal and business purposes.

Marketing communications data is retained until you unsubscribe or request deletion.

Website analytics data is retained for 26 months in accordance with Google Analytics default settings.

We regularly review and delete data that is no longer necessary.

8. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any material changes via email or prominent notice on our website.

The updated policy will be effective from the date of publication.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Your Data Rights

Under GDPR, you have the right to access, correct, delete, or transfer your personal data. You can also object to processing or request restrictions on how we use your information.

To exercise any of these rights, please contact our Data Protection Officer using the contact information below. We will respond to your request within 30 days.

Questions About Your Privacy?

Our Data Protection Officer is here to help with any privacy-related questions or requests.

GDPR Compliant
Secure Processing
Your Rights Protected